Shipping Policy

At The Pure Haven, we are committed to delivering your order as quickly and safely as possible.

Order Processing

Personalised and made-to-order items are dispatched within 5–10 working days. Standard items are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holidays, processing times may be slightly longer.

UK Shipping

Standard UK delivery typically takes 2–5 business days after dispatch.

Shipping costs are calculated at checkout based on your location and order size.

Free UK shipping is available on qualifying orders as advertised on our website.

International Shipping

We currently ship to selected international destinations.

Delivery times vary depending on the destination country and local customs processing. International customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Delays

While we work closely with our delivery partners, occasional delays may occur due to weather conditions, customs processing, courier issues, or other circumstances outside our control.

Incorrect Addresses

Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Orders

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us as soon as possible at info@thepurehaven.co.uk.

We will work with the courier to investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us through our website or email us at info@thepurehaven.co.uk